The Buy Motives Sales Personnel Need To Understand To Increase Sale Volumes

By Leslie Ball


The choice to make a purchase or not to come from a complex decision-making process ordinarily impacted some factors. These elements are a mix of enthusiastic contemplations and actualities and can be classified and discussed separately for the benefits of marketers. They are the buy motives that determines if the customer is to buy a particular product and from a particular seller.

As a marketer, it is important to understand that the consumer is not going to buy the product as a result of your persuasion but due to your ability to arouse their motives. In order to succeed in this, you need a deep understanding of the instincts, the feelings, thoughts, and the emotions that determines the decision to purchase.

The marketers have been able to classify the customer purchase motives into two broad categories. These are the product based decisions and the patronage buying motivations. Each of these categories is further broken down to either the emotional or rational considerations.

The client is invited to purchase one item rather than the other by the product buy motivations. Much of the time, these are physical variables, such as the product color, its size, weight, dimension, package, texture, and shape. However, physiological factors like the social status also matter.

According to the emotional product buying motivations, the emotional factors such as affection, hunger, thirst, need tor belonging, self-esteem, pride, emulation, habit, comfort, and the desire to be distinct. The desire to appeal sexually to the others also falls under this category

The other subdivision of product buying motivations is the rational product buying decisions. There is where conscious consideration and logic goes into the process of decision-making. The buy decision is based on facts rather than emotions. Some examples include durability, convenience, economics, safety issues, low prices, versatility, and utility.

The second major classification is the patronage buying motivations. These are the considerations that induce the buyer to make the purchase form a particular shop as opposed to the others. In simple terms, the buyer tends to patronize one seller more than others when it comes to purchase of some products. These too fall into two categories; emotional and rational.

In the emotional classification, the factors that make the buyer purchase the products from a particular shop without reasoning or applying his mind are discussed. These could be the shop appearance, the manner in which goods are displayed in the shop, reference by others, prestige, imitation, and habit among others.

In the same manner, the rational patronage describes the motivations that arise from careful considerations and reasoning but not emotional influence. The buyer prioritizes factors that have major impacts like low price seller, the convenience, the credit facilities offered, the reputation, product category, and efficiency.

Ideally, the sales person has to understand the consumer motives and strategically design their marketing plan in order to win most of the purchases. It is a wide area and requires careful planning and consideration in order to gain from this field of marketing.




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